Read the guide
Before you pick a length
As seen in
Reviews
Frequently Asked Questions
How much is shipping?
Free on U.S. orders of $50 or more, applied automatically at checkout with no code needed. Below $50 a flat standard rate applies, and faster Priority and Express options are available. Exact rates are shown at checkout before you pay.
How soon will my order ship?
Most orders are processed and shipped within 1 to 3 business days, and many ship within 24 hours. Standard delivery by USPS Ground Advantage runs 3 to 5 business days after that.
Where does my order ship from?
Our fulfillment center in Eagle, Idaho, USA.
What is your return policy?
We accept returns and exchanges on unworn items in their original packaging within 30 days of delivery. You can choose a refund to your original payment method or store credit. Worn items, items without original packaging, and clearance items cannot be returned. Start any return through our returns portal.
What does the 1 year warranty cover?
Every piece we sell is covered for 1 year from the day your order is delivered. If a piece fails in normal wear within that year, including the adjusting gasket, a clasp, or a Magnetic Clasp Converter, we replace the item if it is in stock and available. If not, we issue a gift card for the purchase price. You are not responsible for return shipping on a warranty claim.
What is your jewelry made of?
Our designs are finished in 18K gold plating, rhodium plating, sterling silver, and gold vermeil. The base metal under the plating may also include brass or stainless steel. What you wear and see every day is the plating, and ours is chosen to resist tarnish and hold its color with normal use. All of our jewelry is nickel, lead, and cadmium free, and every piece is covered by our 1 year warranty, so if the finish fails in normal wear within that year, we make it right. The exact materials are listed on every product page.
How should I care for it?
Give your pieces occasional breaks from wear and store them away from water and humidity. Avoid contact with moisture and liquid cosmetics, including body oils, lotions, sunscreen, perfume, and makeup. Take your jewelry off before showering, bathing, exercising, or swimming. Full detail is on our jewelry care page.
How do I reach a person?
Email support@adjustablechains.com. Our care team is available Monday through Friday, 9am to 5pm MST.



